Diamdrop.com is dedicated to serving our customers with expertise. In addition to 24 hour customer service, we offer live chat and an email response within 24 hours. If you would like that one of our representatives contact you directly, please fill in your information below. Otherwise feel free to call us at anytime.

About Diamdrop.com

How can I be sure Diamdrop.com is a reputable dealer of diamonds and fine jewelry?

Diamdrop.com’s goal is democratizing the diamond industry and offering transparent pricing where there was none. We are a U.S. based company, registered with the BBB, and dedicate ourselves to excellence in customer service, user experience, and speedy logistics. We offer education to our clients, present prices with the lowest mark-up online.

Why Diamdrop.com?

Our innovative technology guarantees the lowest price for the same quality stones anywhere. Traditional jewelry stores offer “cookie cutter” jewelry at an outrageous markup and keep the consumer in the dark about the cost of the raw materials and the design.

Diamdrop.com corrects this practice and brings the true stones value to light with our unique pricing algorithm that compares prices from all over the internet on stones with exactly the same grade. The algorithm will adjust the price every 10 minutes so the consumer gets the closest to wholesale price. Our selection of stones is unparalleled. 800,000 stones sourced direct from 7000 manufacturers, making us the largest selection in the world.

Is there a Diamdrop.com store location I may visit?

Diamdrop.com sells diamonds online. However with our stones pictures and certificates you will be ensured the quality of what you buy online by a certified gem lab.  While traditional jewelry stores personnel are sales oriented, we offer the advantage of diamond consultants available 24 hours a day who are dedicated to provide education, guidance, and service to our customers. None of our diamond consultants work on commision.

Diamdrop.com is an international company with offices in Belgium, and Tel Aviv, but has a corporate presence in the United States. Corporate information, and address can be found in the “contact us” section of the website.


Are discounts available?

With Diamdrop.com there is no need for discounts. Our pricing algorithm gives you the lowest price available online many times 20 – 30% lower than the competitors cost for a stone with exactly the same specifications. That being said, for wire transfer payment methods, we do offer a 1.5% discount on the total order. This is simply passing our savings with a wire transfer to you.


How is my order packaged?

For standard orders within the U.S., we ship using secure, nondescript packaging material

I'm giving this as a gift. What are my options as I place my order?

As unique as the person is that you are giving a gift to, we at Diamdrop.com believe that the jewelry piece they receive should reflect that uniqueness. Diamdrop.com is the only online store that connects you directly with local jewelry designers that can make a one of a kind design for that special person.

Our designers are vetted by a rigorous process starting from criminal background checks, to education level in jewelery design, to time in the jewelry design business, to references. Finally having passed all qualifying factors, applicants are asked to present their portfolio to the Diamdrop.com Certifying Board and their work is judged on craftsmanship, uniqueness, flexibility in design, and overall quality.

Because we are so strict in choosing our designer partners, they  are not currently available in every area, but if your area has an available partner then we highly suggest you have your stone shipped directly with them and work one one one with them on a design that will be exclusive to your loved one.

Can I track my order?

Yes. On the day of shipment we’ll email you shipping confirmation that includes order-tracking information. You’ll be kept informed of the transportation process at every step.

Do you collect sales tax when shipping to my state? What are the duties and taxes?

For U.S. orders, we currently collect sales tax for orders shipped to all states. We do collect duties and taxes when shipping to Canada and within the European Union (EU). For all other destinations overseas, customs will contact you if you owe additional taxes and duties.


Do you offer financing?

Yes, we offer financing for US customers only, allowing payments in comfortable installments.

Can I pay using a combination of bankcard and BankWire?

Yes. Diamdrop.com Will reserve a stone by credit card for 72 hours allowing ample time for a U.S.A foreign wire transactions to be executed and settle. The stone will be shipped only when the funds are received.

I applied for financing but my purchase was not authorized. Do you know why?

For matters involving privacy and protection, we do not have access to sensitive information regarding credit applications. Within 10 days you’ll receive a letter from the financing company with further information.


What is your return policy?

Diamdrop.com gives our customers 30 days to return the diamond from when they were shipped, no questions asked, no additional charges. Please note that to be eligible for return, items must be in their original purchase condition and include all product documentation.

What cannot be returned within 30 days?

If you opt in to our designer partner program, the diamond may not be returned as the original packaging has been opened and the diamond has been set. The diamond enclosure will not be tampered with until you reach an agreement with our local partner whether that is a unique design or our standard design offered on our website. Once that agreement is reached and the diamond has been prepared for setting, Diamdrop.com will not accept returns nor can we issue refunds.

Which items cannot be processed online?

All items purchased for over $500 require a customer verification process. Transactions may need a text message verification, and in acordance with standard AML (Anti-Money Laundering) protocols, the customer may be required to send in digital form several items validating the possession of the credit card used to process the transaction, the identification of the person making the transaction, and a signed form to show the intent to purchase.

None of these documents required would require our customer to expose sensitive information. None of the required forms would be shared with any third parties, and will be held solely by our financial controllers and auditors. In addition, we understand our client’s concern with security.

All transactions are SSL encrypted and our servers are protected by a 24 hour cyber security team. For any concerns please call our customer service and ask to speak to our financial compliance officer.

Can I return an item that was given to me as a gift?

Yes, Diamdrop.com has a 30 day return policy from the purchase date. Your refund will be credited to you in the form of a Diamdrop.com gift certificate.

Will the buyer of my returned gift know that it was returned?

No, we will not alert the buyer that the gift was returned.

Do I pay the return shipping costs?

Yes, Unfortunately as an international firm, we can not incur the cost of international shipping.

How should I package my return for shipping?

Call our friendly customer service representatives at Diamdrop.com, and we’ll send you an e-mail that walks you through correct packaging procedures.

How long will it take Diamdrop to process my merchandise return?

On the average, about 4-5 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days before the outbound package is shipped.

I am expecting my returned item to be replaced. How long does it take to reach me?

Once your return is processed allow 2-3 business days to receive the outbound package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.

Will I be notified during the merchandise returns process?

Yes. Once your package arrives at Diamdrop Headquarters, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.

When should I expect to receive my return credit?

For U.S. Customers, allow 3-5 business days from the time of the confirmation e-mail for the funds to reach your account, from there, processing time may vary depending on your credit card company’s funds transfer policy. For international credits, allow up to 7 additional days (M-F).

Will Diamdrop.com update me during the return process?

Yes. You’ll receive an e-mail from us alerting you that your return has been received, then another one alerting you it’s been passed along to our Quality Assurance department. For returned items, we’ll send you an e-mail with a shipping confirmation no later than 9 P.M. (EST) on the day it ships.

Can I track the status of my return order?

Yes. You will receive a tracking code from our courier to check the status of your delivery in real time.

Can I do a "rush order" on my return?

Please call and speak to one of our customer service representatives to request expedited shipping for your return. They will walk you through the process step by step.


How can I safeguard my purchase against damage, theft, or a loss?

We recommend that you purchase insurance from one of our insurance partners – or make arrangements with your homeowners’ or renters’ insurance carrier.

I applied for financing but my purchase was not authorized. Do you know why?

For matters involving privacy and protection, we do not have access to sensitive information regarding credit applications. Within 10 days you’ll receive a letter from the financing company with further information.