Diamdrop.com gives our customers 30 days to return the diamond from when they were shipped, no questions asked, no additional charges. Please note that to be eligible for return, items must be in their original purchase condition and include all product documentation.
If you opt in to our designer partner program, the diamond may not be returned as the original packaging has been opened and the diamond has been set. The diamond enclosure will not be tampered with until you reach an agreement with our local partner whether that is a unique design or our standard design offered on our website. Once that agreement is reached and the diamond has been prepared for setting, Diamdrop.com will not accept returns nor can we issue refunds.
All items purchased for over $500 require a customer verification process. Transactions may need a text message verification, and in acordance with standard AML (Anti-Money Laundering) protocols, the customer may be required to send in digital form several items validating the possession of the credit card used to process the transaction, the identification of the person making the transaction, and a signed form to show the intent to purchase.
None of these documents required would require our customer to expose sensitive information. None of the required forms would be shared with any third parties, and will be held solely by our financial controllers and auditors. In addition, we understand our client’s concern with security.
All transactions are SSL encrypted and our servers are protected by a 24 hour cyber security team. For any concerns please call our customer service and ask to speak to our financial compliance officer.
Yes, Diamdrop.com has a 30 day return policy from the purchase date. Your refund will be credited to you in the form of a Diamdrop.com gift certificate.
No, we will not alert the buyer that the gift was returned.
Yes, Unfortunately as an international firm, we can not incur the cost of international shipping.
Call our friendly customer service representatives at Diamdrop.com, and we’ll send you an e-mail that walks you through correct packaging procedures.
On the average, about 4-5 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days before the outbound package is shipped.
Once your return is processed allow 2-3 business days to receive the outbound package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.
Yes. Once your package arrives at Diamdrop Headquarters, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.
For U.S. Customers, allow 3-5 business days from the time of the confirmation e-mail for the funds to reach your account, from there, processing time may vary depending on your credit card company’s funds transfer policy. For international credits, allow up to 7 additional days (M-F).
Yes. You’ll receive an e-mail from us alerting you that your return has been received, then another one alerting you it’s been passed along to our Quality Assurance department. For returned items, we’ll send you an e-mail with a shipping confirmation no later than 9 P.M. (EST) on the day it ships.
Yes. You will receive a tracking code from our courier to check the status of your delivery in real time.
Please call and speak to one of our customer service representatives to request expedited shipping for your return. They will walk you through the process step by step.
For standard orders within the U.S., we ship using secure, nondescript packaging material
As unique as the person is that you are giving a gift to, we at Diamdrop.com believe that the jewelry piece they receive should reflect that uniqueness. Diamdrop.com is the only online store that connects you directly with local jewelry designers that can make a one of a kind design for that special person.
Our designers are vetted by a rigorous process starting from criminal background checks, to education level in jewelery design, to time in the jewelry design business, to references. Finally having passed all qualifying factors, applicants are asked to present their portfolio to the Diamdrop.com Certifying Board and their work is judged on craftsmanship, uniqueness, flexibility in design, and overall quality.
Because we are so strict in choosing our designer partners, they are not currently available in every area, but if your area has an available partner then we highly suggest you have your stone shipped directly with them and work one one one with them on a design that will be exclusive to your loved one.
Yes. On the day of shipment we’ll email you shipping confirmation that includes order-tracking information. You’ll be kept informed of the transportation process at every step.
For U.S. orders, we currently collect sales tax for orders shipped to all states. We do collect duties and taxes when shipping to Canada and within the European Union (EU). For all other destinations overseas, customs will contact you if you owe additional taxes and duties.